The Scope of Website Maintenance Service
- Regular Updates: We’ll ensure that your website is running on the latest version of WordPress, plugins, and themes to keep it secure and bug-free.
- Security Scans: We’ll perform regular security scans to check for vulnerabilities and potential threats, and take proactive steps to keep your website safe.
- Backups: We’ll create and store regular backups of your website, so you’ll always have a copy of your website in case of an emergency.
- Performance Optimization: We’ll monitor your website’s performance and make necessary optimizations to improve its speed and loading times.
- Content Updates: We’ll make minor content updates as needed to ensure your website is always accurate and up-to-date.
- Technical Support: We’ll provide technical support for any issues that arise with your website, so you don’t have to worry about troubleshooting on your own.
As a web designer and developer with expertise in WordPress, we have extensive experience and knowledge in website maintenance. We have a deep understanding of the technical aspects of website maintenance, including software updates, security, backups, performance optimization, and troubleshooting. We stay up-to-date on the latest trends and best practices in website maintenance to ensure that you receive the most effective and reliable service possible.
In addition to our technical expertise, we have a strong commitment to providing excellent customer service. We understand that maintaining a website can be a complex and sometimes frustrating process, and we strive to make it as easy and stress-free as possible for you. We communicate clearly and regularly with you, providing updates and answering any questions you may have along the way.
The benefit of Website Maintenence Service
Performance optimizations to improve your website’s speed, loading times, and overall performance which will help with SEO and lead generation.
Maintaining a website can be time-consuming without an in-house team. Free up your time so that you can focus on your core business.
Peace of Mind
We’ll handle everything from regular updates to technical support, so you can rest easy knowing that your website is in optimal condition
By outsourcing your website maintenance to us, you can save money on staffing costs while still receiving expert-level maintenance services.
Keep up-to-date with the latest security patches and conduct regular security scans to identify and address potential vulnerabilities
Pick a Plan that Works for Your Website Maintenance
We will customise your needs in website maintenance
Basic Website Maintenance
- Regular updates to WordPress core, plugins, and themes
- Monthly security scans and malware removal (if necessary)
- Monthly backups to offsite storage
- Monthly performance optimization
- Basic content updates (up to 1 hour per month)
- Period of service = 1 month
Advance Website Maintenance
- Weekly security scans and malware removal (if necessary)
- Weekly backups to offsite storage
- Weekly performance optimization
- Advanced content updates (up to 2 hours per month)
- Technical support (up to 2 hours per month)
- Period of service = 1 month
Premium Website Maintenance
- Daily security scans and malware removal (if necessary)
- Daily backups to offsite storage
- Daily performance optimization
- Advanced content updates (up to 4 hours per month)
- Technical support (up to 4 hours per month)
- Period of service = 1 month
Frequently Asked Questions
The following are the mostly asked questions
Why should I outsource my website maintenance? Can't I do it myself?
While it’s possible to handle website maintenance on your own, it can be time-consuming and requires technical expertise. By outsourcing your website maintenance to us, you can focus on your core business functions while we handle the technical details. We have the expertise and experience to ensure that your website is secure, optimized, and performing at its best.
What happens if my website goes down or is hacked?
n the unlikely event that your website goes down or is hacked, we will respond immediately to diagnose and resolve the issue. We conduct regular security scans and backups to minimize the risk of downtime or data loss, but in the event that an issue does arise, we have the technical expertise to address it quickly and effectively
What is your proposed charges for ad hoc or emergency work
For ad hoc or emergency work that is outside the scope of our regular maintenance packages, we charge an hourly rate of RM 150 per hour. This rate applies to any work that is not covered by the specific maintenance package that you have signed up for.
We understand that emergencies can arise at any time, and we are committed to providing our clients with the support they need to quickly resolve any issues that may arise. We will always provide a clear estimate of the time required and the associated costs before beginning any ad hoc or emergency work.
Will I have to sign a long-term contract?
No, we do not require long-term contracts for our maintenance services. We offer our maintenance packages on a month-to-month basis, so you can cancel or change your package at any time
How do I know that my website is being maintained properly?
We provide regular reports on the work we have done on your website, including software updates, security scans, backups, and performance optimization. We also provide ongoing communication and support to ensure that you are informed about the work we are doing and any issues that arise.
What if I have a question or concern about my website maintenance
We provide ongoing technical support to our maintenance clients, and we are always available to answer questions or address concerns. You can contact us via email or phone, and we will respond promptly to any inquiries you may have.
What if I need to make changes to my website that aren't covered by the maintenance package?
Our maintenance packages include a certain number of hours per month for content updates and technical support. If you need additional changes or support, we can provide a custom quote for the work based on our hourly rate.